Frequently Asked Questions

Answers to Common Questions

Can't find the answer you need? Please contact us and we will be happy to help!

General Questions

Here are the most common questions.

Netbee Hosting has been hosting shared accounts since our inception in 2008. Netbee Hosting is registered in the Romania with USA hosting servers.
We offer a 30-day money back guarantee on Value Class packages and a 30-day* money back guarantee on VPS packages. If you are not satisfied with our service in any way, we will refund all hosting charges, no questions asked. There is no refund for domain names, as you are given full ownership of the domain name for the year. You may transfer your domain name away at that time. There are no refunds upon completion of the 30th day of hosting with Netbee Hosting. *Monthly contracts have a one month money back guarantee.
No. We will not charge you for anything without your prior consent.
Your account will be activated the very same business day.
We accept Paypal and 2Checkout.
Hosting services, domain name registration, SSL certificate registration, web development, web design, graphic design, logo design.
We offer support via ticketing system Submit a ticket

Pre-Sales Questions


Your account will be activated the very same business day.
Yes. All accounts can be upgraded. Upgrades will happen the same business day.
No. Setup fees (which are waived on all year long sign-ups) are one time fees.
No. We never change or tamper with your website.

Technical Questions


All of our servers are 100% Dell PowerEdge servers with CentOS operating systems. Depending on the primary function, the machines will have between 16-96GB, 4 to 40 processors, and 6-35 hard drives.
Yes. Administrators monitor our servers 24 hours a day, 7 days a week, 365 days a year.
We perform backups of all websites under 10Gb. There are additional backup options for websites over 10g, available upon request.
Yes. You can use your favorite Macintosh-compatible Web-authoring tool and use an FTP application to make your changes.
Due to support for Microsoft FrontPage being discontinued in 2006 by its distributers, we no longer provide FrontPage Extensions. However, Frontpage is capable of publishing via FTP, which we fully support.
We do not allow adult content. This is described as pornographic material. We do allow certain types of artistic material. Please contact support if you have further questions.
Unfortunately on shared accounts we are not able to allow access of that type due to security issues. On all VPS and V-Dedicated plans full SSH access is allowed.
Our main shared hosting only allows for MySQL access, though we do have special shared servers that provide PostgreSQL and SQLite, available upon request. We do not offer MSSQL or Microsoft Access Database.
Our servers currently run CentOS 5.x or CentOS 6.x, depending on the server. Our VPS systems are powered by Virtuozzo with CentOS 6.x.
We currently offer PHP 5 only. You have the ability to choose between PHP 5.2, 5.3, 5.4, and 5.5.
We currently run MySQL 5.x by default.
No. We only use Unix Servers. ASP requires Windows Servers.
Due to resource requirements, we currently only support JSP on V-Dedicated and Dedicated platforms by request.

Domain Name Questions


Yes. You can order .com,.net,.org,.biz and .info domain names for $14.99, at the time of signup. You get full ownership of the domain name for 1 year. Learn more about domain names here:

If you want to purchase a domain name with a different extension, we suggest you purchase it from a 3rd party program, and set your nameservers to:

NS1.NETBEE.RO - ip 172.81.118.179
NS2.NETBEE.RO - ip 172.81.118.179

Then, at the time of sign up, choose 'I own this domain' and continue the order process.
Yes, you can. You can purchase .com,.net, .org, .biz, .us and .info domain names starting from $14.75/year. Click here and enter the domain you would like to purchase, it is available, you can purchase it without hosting.
In order to point your domain at our servers, you should contact (via phone or their website) the company who sold you the domain and ask them to modify the nameservers to reflect the following information:

NS1.NETBEE.RO - ip 172.81.118.179
NS2.NETBEE.RO - ip 172.81.118.179
Once you have changed the nameservers for your domain name, it takes anywhere from 24-72 hours for your domain name to fully propagate over to our servers. However, in the mean time, you can access your website via a temporary url. If you experience any other problems with your domain, please contact support.

Addons Questions


Yes. Please contact a sales representative for more information.
Yes. Please contact a sales representative for more information.
Yes. Please contact a sales representative for more information.
Yes. Please contact a sales representative for more information.
Yes. Please contact a sales representative for more information.
Yes. Please contact a sales representative for more information.
Yes. Please contact a sales representative for more information.
Yes, Netbee Hosting has it own design team that can build a custom website for your business or personal web site. For information on our design packages please click here.